QRide Terms & Conditions of Use

You must be at least 18 years old and legally able to enter into a binding contract to hold a QRide account. If you are under 18, you may only use QRide with the assistance of, and under the supervision of, your parent or legal guardian.

An unaccompanied minor may not travel on a Trip you request. If you request a Trip for someone else, you are responsible for that person's compliance with these terms.

You must give us accurate and complete information when you register, and keep it up to date. We may ask you to verify your identity, mobile number or payment method before you can use some or all of the Services.

Your account is personal to you. You may not transfer it or allow anyone else to use it. You are responsible for keeping your login details and device secure, and for all activity that takes place through your account.

Tell us immediately at moses.brucelee@jaggulasconsulting.com if you believe your account has been accessed without your permission.

We grant you a personal, limited, non-exclusive, non-transferable and revocable licence to install and use the Application on a device you own or control, for your own non-commercial use of the Services. We keep all other rights.

You agree that you will not:

• use QRide for any unlawful purpose, or to transport anything you may not lawfully possess;
• copy, modify, translate, reverse engineer, decompile or create derivative works from the Platform, except to the extent the law expressly permits;
• scrape, crawl, index or use automated means to access or extract data from the Platform;
• interfere with the Platform's operation or security, or attempt to gain unauthorised access to it or to any account;
• create an account using false information, or hold more than one account without our permission;
• resell, sublicense or commercially exploit the Services;
• damage or soil a vehicle, or behave in a way that is unlawful, threatening, abusive, discriminatory or harassing towards a Driver or any other person; or
• request a Trip with no intention of taking it.

You must comply with all applicable road traffic and safety laws while on a Trip, including wearing a seatbelt where one is fitted.

You are responsible for obtaining the device, software and data connection needed to use the Application, and for any charges your network operator imposes. The Application may not work on every device or operating system version.

You must not misuse QRide's in-app calling functionality, including by making repeated unwanted calls, attempting to obtain or expose another user's private contact details, recording or distributing communications unlawfully, or using calls for purposes unrelated to a Trip where doing so creates a safety, privacy or security risk.

When you request a Trip, you are making a request that a Driver may accept or decline. A Trip is confirmed only once a Driver accepts it in the Application.

You are responsible for entering the correct pickup and drop-off locations. Estimated arrival and travel times shown in the Application are estimates only and are not guaranteed.

You may cancel a Trip in the Application. A cancellation fee of the applicable cancellation conditions displayed in the Application may apply if you cancel after the applicable cancellation conditions displayed in the Application, or if the Driver has already arrived and waited for the applicable cancellation conditions displayed in the Application without you appearing.

A Driver may end a Trip early if they reasonably believe that continuing would be unsafe or unlawful.

You agree to pay the charges for each Trip you request. Charges are calculated on the basis shown in the Application before you confirm your request, and are quoted in South African Rand, inclusive of VAT where VAT applies.

Where the Application shows an estimated fare, the final amount may differ if the route, distance, duration or waiting time changes, or if you add stops or change the destination during the Trip.

Charges may include tolls, levies, surcharges and other amounts. Any additional charge of this kind will be disclosed in the Application.

Accepted payment methods are those made available in the Application from time to time. Payment processing may be performed by an authorised third-party payment service provider. Where a third-party provider processes your payment, its applicable terms and privacy information may also apply. QRide does not intend to store your full card number where the payment provider can process and tokenise payment credentials on our behalf.

You authorise us, or our payment provider, to charge your selected payment method for all amounts due, including any cancellation, waiting, cleaning or damage fee that applies.

If you soil or damage a vehicle beyond fair wear and tear, we may charge you a reasonable cleaning or repair fee of up to a reasonable amount based on the actual or reasonably estimated cost incurred. We will tell you why the fee was charged.

Charges are generally non-refundable. If you believe you have been charged incorrectly, contact us within 30 days of the Trip and we will investigate. Where a charge was incorrect, we will refund the difference. This does not affect any right to a refund you may have under the Consumer Protection Act 68 of 2008.

A receipt or trip summary will be made available in the Application or sent to your registered email address.

We may change our pricing structure from time to time. Changes apply only to Trips you request after the change takes effect.

If you believe you were charged incorrectly, you should raise the issue through the Application's help function or by contacting us as soon as reasonably possible. We may review the trip record, route, applicable fare rules and payment record and, where appropriate, issue a correction or refund.

Where a refund is approved, the refund will ordinarily be returned through the original payment method or another lawful method reasonably available. Processing times may depend on the payment provider or financial institution.

We may issue promotional codes or account credits. These have no cash value, cannot be exchanged for cash, and may expire or be withdrawn.

A promotional code may only be used by the person it was issued to, for the purpose and within the period stated when it was issued, and is subject to any specific terms that accompany it.

We may withhold or withdraw credits, and suspend the account concerned, where we reasonably believe a code has been obtained, duplicated, sold or used fraudulently or in breach of these terms.

You may be able to rate a Trip, leave feedback or submit other content through the Platform. Content you submit must be accurate, lawful and not offensive, and must not infringe anyone else's rights.

You keep ownership of the content you submit. You grant us a worldwide, royalty-free, transferable licence to host, store, reproduce, adapt and display that content for the purpose of operating, improving and promoting the Services.

We may remove content that breaches these terms, but we are not obliged to monitor or review content submitted by users.

We will send you operational messages about your account and your Trips, by push notification, SMS or email. These are part of the Services and you cannot opt out of them while you hold an account.

We will only send you marketing messages where you have consented or where the law otherwise allows it. You may opt out at any time using the unsubscribe link in the message, in your account settings, or by contacting us. Standard network charges may apply to messages you receive.

You are responsible for your belongings. If you leave something in a vehicle, report it through the Application or contact us as soon as possible and we will try to help you contact the Driver.

We cannot guarantee that lost property will be found or returned, and we are not responsible for its loss or damage. Where an item is handed to us, we will hold it for 30 days, after which we may dispose of it lawfully.

A reasonable return or delivery fee of the reasonable cost of return or delivery, disclosed before collection or delivery where practicable may apply.

The Platform, and all software, text, graphics, logos and other material in it, belongs to us or our licensors and is protected by intellectual property laws. The name "QRide" and our logos are our trade marks.

Nothing in these terms transfers any intellectual property right to you. You may not use our trade marks without our prior written permission.

If you believe material on the Platform infringes your rights, contact us at moses.brucelee@jaggulasconsulting.com with details of the material and your claim.

QRide processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), other applicable South African law and our Privacy Policy. The Privacy Policy explains the categories of information we collect, the purposes for which we use it, the parties with whom it may be shared, retention periods and how you may exercise applicable rights.

Depending on the features you use, information may include identity and account information, contact details, trip and booking information, payment-related information, device information, communications with support, ratings and feedback, and location information. We will not collect information merely because it is technically available where it is not reasonably required for the relevant Service or permitted purpose.

Location information is important to core e-hailing functionality, including setting pickup and destination locations, matching Drivers, navigation, trip tracking, safety features and resolving disputes. The Application may request location permission in accordance with the device operating system. If you decline location permission, some or all location-dependent features may not work.

We may share the information reasonably necessary to provide a Trip with the Driver assigned to that Trip. We may also share information with service providers that process information on our behalf, such as payment, hosting, communications, mapping, identity verification, fraud prevention and customer-support providers, subject to appropriate contractual and legal safeguards.

We may retain certain information after an account is closed where retention is reasonably necessary for legal compliance, tax, accounting, fraud prevention, safety, dispute resolution, enforcement of agreements or other legitimate purposes. Information that is no longer required will be deleted or anonymised in accordance with our Privacy Policy and applicable law.

Our Information Officer can be contacted at moses.brucelee@jaggulasconsulting.com.

We provide the Platform with reasonable skill and care, but we do not warrant that it will be uninterrupted, error-free, secure, or that any defect will be corrected.

We do not warrant the quality, suitability, safety or ability of any Driver, and we do not warrant that a Trip will be available, on time, or free from delay.

You acknowledge that travelling by road carries inherent risk, and that you use the Services and take Trips voluntarily and at your own risk, to the extent the law allows.

Location, mapping and estimated time information depends on your device, your network and third-party data, and may be inaccurate or unavailable.

Nothing in these terms excludes or limits any right you have under the Consumer Protection Act 68 of 2008 or any other law that cannot lawfully be excluded or limited.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special or consequential loss, or for any loss of profit, revenue, data, business or opportunity, arising out of or in connection with your use of the Services.

To the maximum extent permitted by law, our total liability to you arising out of or in connection with these terms or the Services in any twelve-month period is limited to the greater of the amount permitted by applicable law and, where no mandatory higher amount applies, R2,000 and the total charges you paid to us for Trips in the three months before the event giving rise to the claim.

We are not liable for the acts or omissions of a Driver or of any other third party, or for events outside our reasonable control, including load shedding, network or device failure, severe weather, civil unrest or road closures.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be limited or excluded, including under the Consumer Protection Act 68 of 2008.

You indemnify us against any claim, loss, damage, penalty or reasonable cost we incur arising from your breach of these terms, your misuse of the Services, your infringement of another person's rights, or your damage to a vehicle or property — except to the extent that the claim arises from our own breach, negligence or unlawful conduct.

You may stop using QRide at any time and may ask us to close your account by contacting us at moses.brucelee@jaggulasconsulting.com.

We may suspend or terminate your account, or restrict your access to the Services, if you breach these terms, if we reasonably suspect fraudulent or unlawful use, if it is necessary for the safety of another user, or if we are required to do so by law.

We will tell you the reason for a suspension or termination unless we are prevented from doing so by law or by a legitimate safety or security concern. You may dispute the decision under section 19.

Termination does not affect any amount you owe us, and sections 13 and 15 to 22 continue to apply after termination.

If you created a QRide account, you may request deletion of your account through the account-deletion function provided in the Application or by contacting us at moses.brucelee@jaggulasconsulting.com. QRide will delete or anonymise personal information associated with the account that it is not legally or reasonably required to retain. Information that must be retained for legal, regulatory, tax, accounting, fraud-prevention, safety, dispute-resolution or other legitimate purposes may be retained for the applicable period and handled in accordance with the Privacy Policy.

If you have a complaint, please contact us first at moses.brucelee@jaggulasconsulting.com or through the Application's help section. We aim to acknowledge complaints within 5 business days and to resolve them within 30 days.

If we cannot resolve a dispute between us within 30 days, either party may, where appropriate, refer the dispute to a competent court or to arbitration by written agreement. Nothing in this clause prevents a consumer from exercising any right or remedy that cannot lawfully be excluded, including rights under the Consumer Protection Act 68 of 2008.

Nothing in clause 19.2 prevents either of us from approaching a court for urgent interim relief, or prevents you from enforcing any right you have under the Consumer Protection Act 68 of 2008 — including referring a complaint to the National Consumer Commission or to the National Consumer Tribunal — or from bringing a claim in the small claims court where that court has jurisdiction.

We may update these terms from time to time, for example to reflect a change in our services, our pricing structure or the law.

We will publish the updated terms on this page and update the "last updated" date. Where a change materially affects your rights, we will give you reasonable advance notice by email or in the Application.

If you continue to use QRide after a change takes effect, you are bound by the updated terms. If you do not accept them, you must stop using QRide and may close your account.

Whole agreement. These terms, together with the Privacy Policy and any additional terms, are the whole agreement between you and us about the Services.

Severability. If any provision is found to be invalid or unenforceable, it will be severed and the rest of these terms will remain in force.

No waiver. If we do not enforce a right immediately, that does not mean we have given it up.

Assignment. You may not transfer your rights or obligations under these terms. We may transfer ours to a company within our group or to a purchaser of our business, provided your rights are not materially reduced.

Notices. We will send notices to the email address or mobile number on your account, or through the Application. You must send notices to us at the address in section 23.

Electronic communications. You agree that we may communicate with you electronically, and that electronic communications satisfy any legal requirement that a communication be in writing.

Language. These terms are concluded in English. Any translation is provided for convenience, and the English version governs.

These terms are governed by the laws of the Republic of South Africa.

Subject to section 19, you and we consent to the jurisdiction of the Western Cape Division of the High Court of South Africa, without limiting your right to approach any other court that has jurisdiction over a claim you bring.

You can reach us at:

• Email: moses.brucelee@jaggulasconsulting.com
• Postal address: Unit 6 Clouds Guest Accommodation, 3 Fairwinds Road, Cape Town, Western Cape, 7536
• Address for service of legal documents: Unit 6 Clouds Guest Accommodation, 3 Fairwinds Road, Cape Town, Western Cape, 7536